Frequently Asked Questions

Here are the frequently asked questions from our customers.
If your questions are not on the list, please email us and we are happy to help.

General Questions

Do you have a store or showroom?

We don't have a physical store or showroom, which means we can keep costs low and offer you the best price.

Do you charge sales tax?

We only charge sales tax for orders shipping to Wyoming, and not to the other states.

However, please keep in mind you may be responsible for reporting your purchase and paying sales tax directly to your state.

Do you have a price match guarantee?

Both yes and no. We offer price match guarantee to many brands, but some brands don't allow us in doing so because of their policies. And no worry, for those we can not offer price match guarantee, we always do our best to provide the best price possible.

For more information please visit our Price Match Guarantee page.

How do you use my information?

We take your privacy seriously and will never share or sell any of the information you provide to us. We only use your information to help us serve you better.

For more information, please visit our Privacy Policy and Do Not Sell My Information page.

Can I delete my personal data?

Yes , you can. We take your privacy seriously and we are in compliance with CCPA and other regulatory requirements. If you want to delete your personal data from our record, you can submit your request to privacy@coffeetablemart.com.

For more information, please visit our Privacy Policy and Do Not Sell My Information page.

Products

What kind of warranty do you provide?

We provide product warranties according to the manufacturer's standard and it is shown on the relevant product pages. Depends on the manufacturer of the items, there may be a variation in the lengths and coverage of the warranties.

More importantly, we stand behind the products we carried. If you have any issues with product quality, we are always happy to help.

Do you offer protection plan or extended warranty?

Yes, we partnered with Extend to offer you the best protection plans at competitive prices. You can choose from 2, 3, or 5 years of coverage, and the protection details are shown on the related product page.

For more information, please visit our Protection Plan page.

Where can I find the assembly instructions?

The assembly instructions are downloadable from the specifications tab on the relevant product pages. If you can not find it, let us know and we are happy to help.

Do you offer material samples or swatches?

Sorry that we do not offer samples or swatches for the materials of our products.

Will the furniture color look the same as it does on your website?

While we do our best to provide high-quality product images on our product pages, please understand that the colors of our products may slightly vary depending on your monitor or phone.

Orders and Payments

What types of payments do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, Diners Club, and Discover. You are also able to finance your purchase with our financing partners Klarna and Afterpay.

For more information, please visit our Financing page.

Do you offer financing?

Yes, we partnered with Shop Pay (a Shopify company) to offer financing options, and you may choose to pay off the order over time.

For more information, please visit our Financing page.

I have placed my order, so what next?

Once you have placed the order on our website, you will instantly receive a confirmation email from us. This email contains your order details, such as items, prices, address, and so on.

If you can not receive our email, please check with the spam (or related) folders in your mailbox, and let us know if you have any questions.

Within the same business day, our team will contact the manufacturer to ensure the item(s) you ordered are in stock, and we will arrange for the shipment immediately.

Typically, your item(s) will ship within 1-2 business days, and we will send you an email with a tracking number from our shipping partner.

If you have questions at any stage, please let us know, and we are happy to help.

When will you charge my order?

When you place an order with us, we will authorize your credit card to confirm its validity and ensure sufficient funds are available for your order.

Please note that an authorization does not mean we charge your credit card.

Instead, you may find a “pending charge” on your credit card statement until we ship the order (or cancel the order) to you. Such pending charge is usually for an insignificant amount (e.g., 1 cent), as in the statement.

We only charge your credit card until your item(s) are shipped.

If your order contains multiple items or is split into various shipments (e.g., from multiple manufacturers, or in case of back orders…etc.), we will only charge on the portion we shipped.

Please let us know if you have any questions, and we are happy to help.

Can I change the order details, such as contact and address?

If you want to change the order details, please contact us AS SOON AS POSSIBLE by emailing at hello@coffeetablemart.com. Typically, your order will ship from our manufacturer's warehouse in 1-2 business days.

If your order is not shipped, we can try our best to change the order details. However, if your order is shipped, please note that we do not accept any changes to the order.

Please note that sometimes there is a time gap between the actual shipment and we receive the shipment information from our shipping partners; therefore we can not guarantee for any last-minute changes.

How to cancel my order?

If you want to cancel your order, please contact us AS SOON AS POSSIBLE by emailing at hello@coffeetablemart.com. Typically, your order will ship from our manufacturer's warehouse in 1-2 business days.

If your order is not shipped, we can try our best to cancel your order. However, if your order is shipped, please note that we do not accept any order cancelation. If you want to return your order, please visit our returns & refunds page for information.

Please note that sometimes there is a time gap between the actual shipment and we receive the shipment information from our shipping partners; therefore we can not guarantee for any last-minute changes.

What if the items ordered is out-of-stock after my order is placed?

Occasionally, especially for the low-stock item, the ordered item may be out-of-stock after you placed the order.

In such a case, we will contact you by email as soon as possible. And you can choose to cancel your order or wait for a new shipment to come in.

It is worth noting that when you place the order, we only pre-authorize your credit card and do not charge your card until we ship the item.

Shipping & Delivery

Do you ship to an international address?

Currently, we do not ship to an international address; we only ship within the 48 contiguous states of the United States.

Do you ship to Alaska, Hawaii, Puerto Rico, PO Boxes, Canada, APO, or FPO addresses?

Currently, we do not ship to these areas; we only ship within the 48 contiguous states of the United States.

How to track my shipment?

We will send you an email with a tracking link once we have shipped your order. Please note that all delivery dates are estimated, and actual delivery times may vary or be subject to change.

How much do you charge for shipping?

We offer free shipping to most of the orders. However, we reserve the right to charge a shipping fee for some "remote rural areas" or "difficult to access" areas, which our shipping partner needs to take an extra effort to arrive. In such situation, our shipping specialist will contact you by email

And no worry, based on our experience, free shipping applies to most of the orders.

If you have any questions, please contact us at hello@coffeetablemart.com and we are happy to help.

How do you ship my order?

Depending on the dimensions and weights of the product(s), your order may ship with ground shipping (FedEx/UPS) or a freight carrier. Our shipping specialists will choose the quickest and most reliable way to ship your order.

When will you ship my order?

We ship most orders within 1-2 business days from our manufacturer's warehouse unless otherwise specified on the product page.

Will I be notified when the furniture is about to arrive?

If your items are delivered by ground shipping (UPS/FedEx), you'll be notified with tracking that will indicate when your shipment is due to arrive. You also have an option to activate email notifications on UPS/FedEx website.

If your items are delivered by a freight carrier, our shipping partners will make a call to you ahead to schedule the delivery.

What if I miss the delivery appointment?

Generally speaking, for ground shipping service (UPS/FedEx), they will make up to three attempts to deliver your packages. If you miss the first attempt, they will make another attempt to deliver the item.

Do you offer white glove delivery?

Yes, we offer white glove delivery on request. Please email at hello@coffeetablemart.com for details and get a quote.

Should I inspect my item?

Definately. Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make a note on the delivery ticket when signing for the delivery or do not agree to accept the delivery.

If you accept the delivery, you should immediately using your smartphone or camera to take photos of the damaged packaging or products inside the packaging.

If your item(s) arrive damaged, please send photos to hello@coffetablemart.com. Our shipping specialist will work from there and assist you.

Returns & Refunds

What is your return policy?

We offer a 30 days return policy, please visit our Returns and Refunds page for more information.

What if my item arrived with damage?

If you notice any damage upon delivery, please make a note on the delivery ticket when signing for the delivery or do not agree to accept the delivery.

If you accept the delivery, you should immediately using your smartphone or camera to take photos of the damaged packaging or products inside the packaging.

If your item(s) arrive damaged, please send photos to hello@coffeetablemart.com. Our shipping specialist will work from there and assist you.

How to initiate a return?

The easiest way is to email at hello@coffeetablemart.com. Our shipping specialist will provide our support from there, and provide detailed instructions on how to process the return.

What if I no longer have the original packaging of the item?

It is important to know that most manufacturers require the item returns in original packaging. And depending on the manufacturer's policy regarding the relevant items, we may charge a repackaging fee if the items are not return in the original packaging.

When will I get my refund?

Once we receive the returned item and inspect it at the warehouse, we will send you an email notification within 3-5 business days and notify you about the refund progress.

A credit card payment refund may take up to one billing cycle for your account to be credited.

As a side note, please do not initiate a chargeback from your credit card company while we process the refund because it can take time to resolve disputes. In the meantime, we recommend patience and contact us if there is any unusual delay in receiving funds.

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